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Etsy Germany

Etsy Germany

www.etsy.com
What is your customer experience with Etsy Germany?

Etsy Germany Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Etsy Germany has 2.4 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Etsy online-shop, Interesting articles, Making some extra money.
    Cons: Bullying, Customer service horrible, Double standard.

  • Recent recommendations regarding this business are as follows: "Do not ever make business with or based on etsy", "Take your risks but do NOT count with any help!", "no further business via etsy", "never buy from this company.", "Use the help-email-template first (don't email the seller in another way), if you don't, you won't get Etsy's help".

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Media from reviews

Etsy Germany - Refund issue
Etsy Germany - Refund issue - Image 2
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refunds system refund customer delivery business system sellers refunds option money
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Benjamin S Lxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Etsy is not paying me my money

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This company is a shame. They closed my shop, which I do not want to comment on in any way.

If they think it's the right decision, so be it. But as stated in their policies, they are allowed to hold back my money (which was remaining in my Etsy payment account) for 180 days (if customers of my shop are claiming their money back).

It's been one year now, so double the time. And Etsy is still not answering my emails or refunding my money.

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Loss:
$250

Preferred solution: Full refund

User's recommendation: Do not ever make business with or based on etsy

Alexia E Ldt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Munich, Bavaria

AI based refunds system rips off us sellers and Etsy won't communicate with us in person

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Just what the title says. It's happened twice to me now that etsys automated refunds system gave a full refund of money back to buyers who HAD received what they had ordered, and the system fraudulently marked these orders as not fulfilled or not delivered - even though this isn't what the customer reported.

In each case they merely reported late delivery or late seller response (late here meaning three days instead of one). In Europe it is normal to wait up to a week for a vendors response and several weeks for delivery. But Etsy punishes us with a 100% loss for failing to live up to what I can only assume are US standards of messaging and parcel delivery. The latter thing is utterly beyond any sellers control!

Etsy won't speak to sellers nor do they give us ant option to appeal.

This is nothing less than theft.

What would you do if you lost one hundred percent of the value of your business each time your messages and post were delayed Etsy?

Exactly.

Fix your broken automated refunds system. It is criminally unjust.

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Alexia E Ldt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Munich, Bavaria

I feel robbed by Etsys automated-refunds system. Human oversight is needed and a seller-appeals option is more badly needed still!!

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Twice now Etsy had refunded a customer who had their goods delivered late. Etsys automated refund service issues these refunds without any human intervention or oversight.

And in both cases the reason was fraudulently stated as non delivery. This is nothing less than theft. I can understand a partial refund for late services but expecting sellers to pay out of our pockets for delivery that turns out to run late for reasons we cannot control is so unprofessional and so cruel, it makes me weep. I have no choice but to remove all refund and exchange options since having them is a liability that could render me penniless.

Get your legalities up to speed Etsy. If I have to act like a real business, so do you.

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Koa Wzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kaiserslautern, Rheinland-Pfalz

Reklamation

Betrug .

Von meine Konto ist Geld abgebucht worden obwohl ich nichts bestellt hatte.

Überweisen Sie mir das Geld zurück bitt

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Rahul R Fcr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Package issues

Contains 1 confidential file for company representatives

I just wanted to tell that I haven't received any update regarding my package , I want the parcel must be delivered asap

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Preferred solution: Deliver product or service ordered

Rahul R Fcr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fellbach, Baden-Wurttemberg

Package issues

Contains 1 confidential file for company representatives

I just wanted to know that how long will it take my package for deliver , because I haven't received any update regarding it

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cologne, North Rhine-Westphalia

I want my refund back

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Contains 2 confidential files for company representatives

I bought some clothes from you, but seeing the clothes, it's small with low quality, i have to return it back, but you said my return will not be granted, i don't know the reason, when I am returning it,the return numbers of all the items are the same, it don't suppose to be like that, Amazon is not like that, please you need to do something or i will go to my bank and call my money back

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Paschalis K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service non-existence

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I'm trying to find a way to contact Etsy to report a case but since hours i can't find any way to do that, tel and chat is not working, the eMal "support@***.com" is not valid anymore (redirects to Help-Center) and the forums are not usable for buyers!

Also, i can't even open a case because Etsy ignores all my conversations with the seller! (to open a case, you need 1st a conversation with the seller)

I just want to report a shop which selling things in a very low quality (making much money) and working against Etsy's policies! but nope, no way to report this, unbelievable!

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Pros:
  • Interesting articles
Cons:
  • Customer service horrible

Preferred solution: Apology

User's recommendation: Take your risks but do NOT count with any help!

Christopher H Wmb

I‘ve got scammed

I have got scammed and somebody ordered lots of stuff from my account! Please block it and undo Andy transaction!

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Loss:
$1000
Pros:
  • Etsy online-shop

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bremen, Bremen

Account and email issues

UE am primit un e-mail de la Etsy care spunea că cineva dorește să cumpere un articol din magazinul meu dar adresa mea de e-mail nu poate accepta cererile primite. Nu am primit răspuns de la Etsy

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Iryna R Vab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leipzig, Saxony

Klarna Mahnung

Sehr geehrte Damen und Herren,

es geht um die folgende Transaktion:

Bestellung bei Cornelia Pollmann

Nr. 276623**** über Etsy (TRaumDeko)

1 Artikel,21,40

Zugestellt

Bestellt am 13:50, Sa, 21.

Jan 2023

Versand nach Bad Münstereifel, Deutschland

Die Kundin hat am 21.01. 3 Deko-Herzen erworben und den Betrag auf mein Konto direkt überwiesen. Von etsy habe ich KEINE Beträge bez. dieser Transaktion erhalten.

Die Kundin beschwert sich, dass sie ständig von Klarna Mahnungen erhält (s.

die E-Mail Frau Poomann unten). Bitte um die Klärung der Sache, da die Kundin einen Anwalt beaftragen möchte.

Mf G

Iryna Rakibeis

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mamon b

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Berlin, Land Berlin

Shop is in vacation mode

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hello

some days ago, i got order and i verify my bank account and everything was ok

three days ago, i opened my account i saw that writing( Your shop is in vacation mode) and i send my documents and all what need to prove that is me and what i seal is legal but still i sis not get any informations from or email from Etsy , please i want get back my shop again because if there is any mistakes let me know it please

shop name Mamonmig

https://www.etsy.com/shop/mamonmig?ref=shop_sugg_market

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Ursula S Vre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Transaktionsnummer: 326666****

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Dear service team,

the German trader hides his contact. Still, I send the retun of my requested item with billing 266974****.

I have not received any anwer and I would ,ike you to initiate an immediate refund on my cc-card. Otherwise I will notify this behaviour to our German legal departments.

Yours,

Ursula Schneider de Moreno

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Preferred solution: Full refund

User's recommendation: no further business via etsy

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Anonymous
map-marker Korntal, Baden-Wurttemberg

Account issue

Problem resolved, etsy was not at fault for the problem it was user error on my behalf, used wrong email address

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Avelyn Dke
map-marker Kenzingen, Baden-Wurttemberg

Missed order

I ordered a Leader Jacket from artzonebyak in your Etsy Shop. The Date of Ordering was the 28.

Nov. in 2022. I still miss this Order, but payed it direkctly. So I have a Debit from 137,45$, but no product.

Alina Konaina, the owner of artzonebyak sent me a message, i should send her my Mobile Number that she could send me the Product.

Since that happend, I never heard from her! Pleas help me to get back my Money!

Thank you and greetings

Petra Riesterer

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Barbara R Jpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reutlingen, Baden-Wurttemberg

My Account was hacked

I didnt bought an articke about 78 via Klarna and I Dont selling something .

Please Cannelloni my Account .I havent got a password .I Used the Passwort of Facebook. But now somebody used my Plattform. Please Cannel it .I have to go to the Police

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Preferred solution: The Clear the amout of 78€ with Klarna .I Never got an Chrismas Article

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